Frequently Asked Questions
Products
Do you have the all listed products available on stock?
Yes - our products are on stock. We will finalize this when we confirm your order by phone , whatsapp or email.
In the event that there is a lead time, we will inform you the soonest possible.
Do you quote for product sizes not listed online?
Absolutely! You can contact us via phone or email with any request.
Do you offer discounts?
Discounted prices are available on particular item groups. This can be discussed after you confirm your enquiry.
Do you offer warranties?
Warranties are only based on what the manufacturer or authorized regional agent stipulates. This can range from 6 months to 2 years depending on the manufacturer. For some items involving electrical items there are no warranties.
We can however, arrange for tools to be repaired by the authorized distribution center. For more detailed information please contact us.
Do you have a physical shop?
Yes. We are located at a physical office address. You may drop by from 9am to 5pm on Mondays to Fridays.
Our address is:
1092 Lower Delta Road #02-14,
Singapore 169203
Do you provide calibration certificates for your measuring tools?
Yes. We can arrange calibration for the products we sell and will need the following information
- Company Name
- Addresss
We need this information so we can arrange for your company name to be printed on the calibration certificate.
Do you provide product loans?
No, we do not rent our tools out for use. However, if you need a demonstration of how the tool works - feel free to contact us or come to our shop to try the tools for yourself.
Invoicing
Can I request for an official quotation?
Yes this can be arranged. Simply send us your cart, or give us a call and we will attend to your request.
This can also be printed with your RFQ number if required.
Can you address the invoice to my company?
Yes. This can be done with your company details and information that you are part of the organization.
We will need the following details to do this
- Company Name
- Company Address
- Contact Person
- Email address
Can the invoicing and delivery address be separate?
Yes this is possible. We will make the arrangement as you need.Delivery
Can my order be delivered to me?
The goods will be delivered to you in 1-2 working days for most items. Delivery charges are subject to the total order value and delivery location.Can my order be collected instead?
Yes, this is possible. Please select the "Pick Up" option if you are checking out.
Can a delivery time be selected?
Our delivery is arranged inhouse and we will check with you the most convenient times before making a dispatch.Can delivery be done outside Singapore?
Yes delivery can be arranged outside Singapore. Delivery time and cost will depend on transport arrangements.Payment
Do you have special payment arrangements?
Yes, this can be arranged depending on your company's requirements. We will need to request some documentation if this is the first time you are making this request with us.
You can drop us a call or send us an email to find out more
Do you accept other payment modes?
You may check out online with credit cards as well as digital payments like Google and Apple Pay. You can also use a variety of digital payments in store.
We accept cash, bank transfer, cheque payments and digital payments such as Paynow.
Unfortunately we do not accept Paypal.